FAQ

10 Most Frequently Asked Questions

1. I am selling my property. How do I get a final water/sewer bill for the sale of the property or I have a tenant moving and want to give him a final bill?

Have the reading of the inside meter and outside register available. Call the Kenosha Water Utility Business Office at (262) 653-4300.

2. What is the current balance due on my water/sewer account?

Call the Kenosha Water Utility Business Office. Give your account number or address.

3. Why is my water/sewer bill so high?

Usually a leaking toilet. If not, call Kenosha Water Utility Business Office for inspection of your premises.

4. Have my tenants paid their bill?

Call the Kenosha Water Utility Business Office, provide the account number or address.

5. How can I avoid having my water shut off because of a delinquent bill?

Pay your bill by the due date or call the Kenosha Water Utility Business Office to make payment arrangements.

6. Why did I receive a Real Estate Tax Roll notice of a delinquent water/sewer bill?

The delinquent bill on October 15th exceeded $15.00.

7. Did I receive a "sprinkling credit"?

Call the Kenosha Water Utility Business Office. Sprinkling credit is only given on summer sewer consumption when summer use exceeds the average winter use.

8. What were the total water and sewer bills paid for the year (for tax purposes)?

Call the Kenosha Water Utility Business Office for a total. Check with your tax consultant if you may claim the charges as a deduction.

9. How do I obtain the use of a fire hydrant?

Apply for permit at Kenosha Water Utility Office. Payment of a permit fee and a deposit is necessary. You will be billed for the amount of water used by the hydrant.

10. Why do I have rusty water and what can I do about it?

A water main break or sudden opening of a fire hydrant stirs up sediment and rust. Open a cold water faucet and let it run until the water is clear.